Supporting the NHS to ensure that medicines are used more effectively.

We observe patients taking their medication, and deal with any questions or problems they have.

Watch a demonstration

Eyes-on validation of medication adherence

  • Polypharmacy
  • Frequent flyers
  • Specialist medication
  • Complex titration regimes

Teaching patients to self‑administer

  • Subcutaneous injections
  • Unfamiliar inhaler devices

Collection of
real‑life data

  • Adverse effects
  • Patient outcomes and clinical indicator improvement
  • Patient feedback

The PAMAN system

The PAMAN system is our award-winning medication monitoring system, using two-way video to connect our pharmacy technicians to patients as they take their medicines.

  • Monitoring

    PAMAN Monitors check that patients are taking their medication at the correct time, with the correct dose, at the correct location on the body.

  • Recording

    The Monitors record the administration of the medicine – time, day, date and, for injections, patches, or creams, location on the body. They also record patient feedback.

  • Advising and Support

    The Monitors will offer advise when asked or when appropriate to open a dialogue. All advice ‘sessions’ content and duration are recorded.

  • Feedback

    The Monitors will either respond to the patient initiating discussion on medication side-effects, or will, on the request of a clinician, ask the patient for feedback on any side-effects of the medication.

  • Managing Issues

    Troubleshooting medication issues as they arise is key to ensuring the service level is maintained at the highest possible level.

  • Recording KPI Data

    The measurement of key performance activity is important in being able to quantify service outcomes.

  • Monitoring patient progress

    Being able to review and comment on patient progress is based on observational recording of activity.

  • Completing Patient Reports

    The report prepared for each patient provides evidence of the number of parameters that are monitored to ensure successful patient outcomes.

Our average medication adherence is 97% compared with the national average of just 50%

How we support the NHS

MONITORING MEDICATION

Getting the best outcomes from medication

We ensure the patient can self-administer if appropriate. We teach people to use injections and inhalers effectively and monitor them to make sure they continue to self-administer properly.

We monitor patients using insulin and taking clozapine, providing assurance on the safe use of high-risk drugs.

Clinicians can be confident the patient is taking the drug as prescribed, therefore if they aren’t improving, it’s not down to adherence.

STREAMLINING SERVICES

Reducing the burden on the NHS

We have demonstrated the benefit of PAMAN support in a cohort of frequent flyers. We:

  • Identify and resolve problems early
  • Help manage adverse effects
  • Give patients a regular contact to discuss their treatment and confidence in their treatment

Our services reduces the demand on NHS services, freeing up general practice capacity, and community nurses who don’t have to visit a patient multiple times a day.

IMPROVING OUTCOMES

Valuable feedback

Provides feedback and understanding of issues to the clinicians.

  • By removing the issue of adherence, the clinician can judge the effectiveness of the treatment
  • We are in regular contact with the patient and pick up on issues as they emerge
  • We can collect and collate clinical information
Our service

Patient setup

Almost everyone can use PAMAN.

Patients who aren’t in our area (NW England) receive their equipment by post. We call the patient to make sure they can set it up, and then we talk them through our processes. Some patients take to it straight away and others need additional support.

Service setup

Our Monitors are registered pharmacy technicians, supported by clinical pharmacists.

We work to SOPs and our calls to patients are recorded. We constantly review the performance of our team to make sure they are clinically competent, but also that they are able to engage with the patients.

When a patient is taken on, we need to know what other medication they are taking so we can make sure they’re taking all the right medicines, and check for interactions or potential side effects.

Bespoke service delivery

Every service that is commissioned from us is bespoke

Our core service involves regular video contact with patients, but how we use that contact varies according to the needs of our clients. We work with you to agree details, required outcomes, and KPIs. Most services provide daily and ongoing contact with patients, others are fixed-term support or on-line training.

Our services can be delivered at the scale you need and put in place quickly.

Results

What our patients and clients say.

Feedback

Mary C, daughter (main carer) of patient

“The calls are really helping, she’s taking her meds and insulin on calls means she has not missed a dose or taken them twice.. blood sugars better than they were before she started with PAMAN and she feels better, plus enjoys a little chat”

Feedback

Paul, a patient

“I was a bit sporadic with my meds, either not enough or too much, and a couple of times in A&E when I’d taken too many. I’d highly recommend the service. It’s enabled me to take my medication at the right time, both morning and night. I feel so much better, I’ve really felt the benefit.”

Patient adherence

Baseline 50%
3 Months 95%
6 Months 93%
9 Months 93%
12 Months 95%

Patient Quality of Life Score

Baseline 50%
3 month 86%
6 Months 92%
9 Months 90%
12 Months 95%

Contact Us

We are always happy to help.

  • 0161 974 7190

    Call us to speak to a member of our team. We are always happy to help.

  • Email us

    Email us for general queries, including marketing and partnership opportunities.

Eyezon Medica and PAMAN are trading styles of Medication Support Limited, registered in England and Wales with Company No. 11292493.

Communication with Eyezon Medica may be addressed from Medication Support Limited.